My Service Commitment
Here is what you can expect from me-
Before the presentation, I will:
- Be available to discuss plans for my presentation either by phone or
e-mail depending on your preference.
- Make it my business to know what your organization does and why it does
it.
- Know what your goals for the event are and have a specific plan to accomplish
them in my presentation.
- Know the theme of your meeting and relate my presentation to it.
- Notify you in advance of my travel itinerary and audio visual needs.
On-site, I will:
- Notify you when I arrive on site and contact you immediately should any
serious delays occur.
- Be accessible to you from the time I arrive until I leave.
- Be reasonable and considerate in my use of room charges and incidental
expenses.
- Be in the meeting room for a sound check at least one hour before I speak.
- Coordinate with the set-up crew and other presenters to make sure my needs
fit
your overall needs.
- Stay out of the way until it is my turn to speak.
- Study your audience and the other speakers to align my message with them.
- Be dressed appropriately, always one step more formal or business-like
than the
audience.
- Provide an easy, brief written introduction and be available to coach
my introducer.
- Be in the room, seated and visible to you even before my introduction
begins.
During my presentation, I will:
- Deliver my presentation with energy and purpose.
- Never use off-color language or material.
- Interact constantly with the audience and involve them through questions
and
exercises as appropriate.
- Use stories and humor liberally.
- Use appropriate audio/visuals to enhance the look, feel and impact of
my presentation.
- React good-naturedly and be flexible should any problems arise.
- Never be rude to an audience member.
- Allow for questions and comments from the audience during my presentation.
- Summarize my points
- Relate my points to your organization and people.
- Never turn my speech or workshop into a sales pitch.
- Only offer my products if approved or requested in advance.
- End my presentation on time so you stay on schedule.
After my presentation, I will:
- Make myself available to audience members who want time to personalize
my remarks
- Make myself available to you for feedback, questions and comments
- Check out and depart with minimal effort to you.
- Itemize my expenses and bill you promptly after the presentation providing
receipts as needed.
- Promptly fill any orders for my products.
- Send a copy of my email newsletter Deep Linking for each audience member
as a follow-up,if requested.
- Suggest strategies to continue the impact of my message during follow-up.
- Never disclose any sensitive information about your organization.
- Be willing to accept personal phone calls and emails to follow up on the
presentation from individual audience members.
Let's talk about how I can help you look good to your members or employees.
Call 285.439.2691 or 905.548.5111 or email me at info@LesleyCordero.com for
details.
Lesley Cordero Cordero
Consulting
186 Fairleigh Ave. S. Suite 1, Hamilton ON Canada L8M 2K5
Telephone: 289.439.2691
email: info@LesleyCordero.com
http://www.LesleyCordero.com