My Service Commitment

Here is what you can expect from me-

Before the presentation, I will:

• Be available to discuss plans for my presentation either by phone or e-mail depending on your preference.
• Make it my business to know what your organization does and why it does it.
• Know what your goals for the event are and have a specific plan to accomplish them in my presentation.
• Know the theme of your meeting and relate my presentation to it.
• Notify you in advance of my travel itinerary and audio visual needs.

On-site, I will:

• Notify you when I arrive on site and contact you immediately should any serious delays occur.
• Be accessible to you from the time I arrive until I leave.
• Be reasonable and considerate in my use of room charges and incidental
  expenses.
• Be in the meeting room for a sound check at least one hour before I speak.
• Coordinate with the set-up crew and other presenters to make sure my needs fit
  your overall needs.
• Stay out of the way until it is my turn to speak.
• Study your audience and the other speakers to align my message with them.
• Be dressed appropriately, always one step more formal or business-like than the
  audience.
• Provide an easy, brief written introduction and be available to coach my introducer.
• Be in the room, seated and visible to you even before my introduction begins.

During my presentation, I will:

• Deliver my presentation with energy and purpose.
• Never use off-color language or material.
• Interact constantly with the audience and involve them through questions and
  exercises as appropriate.
• Use stories and humor liberally.
• Use appropriate audio/visuals to enhance the look, feel and impact of my presentation.
• React good-naturedly and be flexible should any problems arise.
• Never be rude to an audience member.
• Allow for questions and comments from the audience during my presentation.
• Summarize my points
• Relate my points to your organization and people.
• Never turn my speech or workshop into a sales pitch.
• Only offer my products if approved or requested in advance.
• End my presentation on time so you stay on schedule.

After my presentation, I will:

• Make myself available to audience members who want time to personalize my remarks
• Make myself available to you for feedback, questions and comments
• Check out and depart with minimal effort to you.
• Itemize my expenses and bill you promptly after the presentation providing receipts as needed.
• Promptly fill any orders for my products.
• Send a copy of my email newsletter Deep Linking for each audience member as a follow-up,if requested.
• Suggest strategies to continue the impact of my message during follow-up.
• Never disclose any sensitive information about your organization.
• Be willing to accept personal phone calls and emails to follow up on the presentation from individual audience members.

Let's talk about how I can help you look good to your members or employees. Call 285.439.2691 or 905.548.5111 or email me at info@LesleyCordero.com for details.

Lesley Cordero     Cordero Consulting
186 Fairleigh Ave. S. Suite 1, Hamilton ON Canada L8M 2K5
Telephone: 289.439.2691
email: info@LesleyCordero.com     http://www.LesleyCordero.com